Location: East, Hybrid with travel as required.
Salary: £44,736 per annum. Permanent, 35 hours per week, Monday – Friday 9am‑5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About The Role
Senior Leasehold & Homeownership Officer – you will bring specialist knowledge to the team and act as the main escalation point for complex, high‑risk, or technically challenging cases, including lease interpretation, service charges, property management, ASB, and income. You’ll provide guidance, coaching, and support to colleagues, helping them handle complex issues confidently and ensuring our customers receive clear, accurate, and timely responses. Your insight will help create one seamless service for customers living on mixed‑tenure sites.
You will not only support your own team of Income Officers – you’ll also be part of a national network of leasehold and homeownership professionals, sharing best practice, working on organisation‑wide initiatives, and helping raise standards across the board. Working across mixed‑tenure sites means visibility is important. You’ll be out in communities for inspections, resident engagement, and relationship‑building, ensuring customers feel supported, informed, and valued. You’ll actively contribute to a joined‑up approach across Housing and Leasehold, helping colleagues work together seamlessly so customers receive one Accent service, no matter their tenure or issue. Relationships with external managing agents and third‑party providers are key to this role, and you’ll navigate these partnerships to achieve positive outcomes for customers.
About You
* Demonstrable understanding of leasehold and homeownership legislation, service delivery, and customer requirements.
* Experience supervising or leading others, including supporting behaviours, coaching, and contributing to performance management.
* Proven ability to deliver a service that is responsive, empathetic, and focused on achieving the best outcomes for homeowners.
* Understanding of service charge processes, income collection, and resolving payment‑related disputes.
* Able to balance competing priorities, manage deadlines, and maintain service quality in a fast‑paced environment.
* Confident handling complex or technical queries, interpreting leases, and providing guidance to colleagues.
* Relevant qualification (e.g., CIH Level 4, IRPM, RICS) or willingness to work towards it.
* Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
Call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 8th April via Teams.
Stage 2: A Place to Show Your Strengths
Role‑related presentation and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Congruity Questionnaire in advance.
Planned date: 17th April at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
Benefits
* Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
* Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
* Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
* Future‑focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
* Family‑friendly policies – Enhanced parental leave, flexible working options, and support for work‑life balance.
* Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re committed to inclusion. We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Please note candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Recruitment agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
Apply now to join a place where you can make an impact, feel valued, and be rewarded for what you do.
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