Are you ready to take the lead in delivering excellence across multiple sites?We're looking for an Area Lead to oversee Integrated Facilities Management (IFM) services for a key client cluster.In this pivotal role, you'll ensure outstanding service delivery, drive innovation and transformation, and build strong client relationships while leading a high-performing team.This is your opportunity to shape workplace operations, champion continuous improvement, and act as the trusted interface between Sodexo, Microsoft, and our clients.If you're passionate about operational excellence and thrive on delivering strategic goals, we'd love to hear from you.Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.For more information on Sodexo Careers please visit Sodexo Careers Main ResponsibilitiesResponsible for managing the delivery of multiple IFM services to a cluster of sites within the account, ensuring outstanding service delivery at all times and that on-site services are delivered to the standards/SLA(s) in the contract.Delivering the strategic goals for Sodexo & Microsoft, including the achievement of key financial and operational performance measures.Business, service delivery and client risks managed in a controlled and structured manner and service standards across the sites are in line with or above the client's expectations and reviewed on an ongoing basis.Bring added value to the client by delivering expected transformation of their IFM model and services through effective deployment of initiatives and plans stemming from the Transformation Programme.Drive innovation, continuous improvement, and Operational Excellence across the cluster.Based on performance reviews led by the Operations Lead support site and/or country/cluster level performance improvement, planning and oversight of performance improvement programmes.Lead the operational definition and design of all workplace activities.Point of escalation and issue resolution for all issues within the cluster.Client development and retention through proactively developing and building client relationships.Establish and effectively lead a highly capable team who will deliver against the strategic objectives.Act as the key interface between our client(s), Sodexo in-country Directors/Single Points of Accountability (SPOA's) and functional delivery teams developing a cluster community of best practice, including providing expertise as & when required to other strategic accounts.Please see attached job description for further information regarding the role requirementsThe Ideal CandidateClient business language is English – therefore must have excellent oral and written English.Experience of having operated successfully within an outsourced integrated facilities management environment.Proven experience in working across international geographical boundaries and building diverse teams.Demonstrable track record of developing successful operational strategies across a broad portfolio of services.Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly.Considerable experience in sector contracting and sector technical service delivery.Proven experience in identifying new business.Proven experience in managing multi-site operations.Proven track record of leading and managing experienced operators and large numbers of employeesExceptional communication skills, both written and verbal with excellent active listening skills.Excellent influencing and facilitation skills.Ability to analyse complex data and make decisions.Capable of developing and implementing business plans and growth strategy.Ability to interpret and utilise financial and commercial information in order to drive sales growthCustomer and quality focused; highly effective at building and improving customer relationships.Package DescriptionCompetitive salaryWorking with Sodexo is more than a job; it's a chance to be part of something greater.You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.In addition, we offer20 Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.For further details regarding our Sodexo benefits please see attached. Ready to be part of something greater? Apply today!About The CompanyAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.