As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects including large-scale deal implementations. This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.
Key Responsibilities
* Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
* Lead the Operations Change project teams (direct and/or indirect/stakeholders population).
* Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
* Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
* Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
* Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.
Qualifications
* Relevant senior experience in project/change delivery within the Investor or Securities Services industry, including significant experience managing large client deals and strategic programs.
* Extensive experience as people leader/people manager, leading and developing teams.
* Experience in Investor/Securities Services Operations, or business/Product knowledge of the same.
* Exceptional stakeholder management and client-facing communication skills with strong executive presence.
* A strategic mindset focused on continuous improvement and transformation.
* Proven track record of driving process improvements, standardization, and organizational design.
Benefits
* Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
* A discretionary annual performance related bonus.
* Private medical insurance packages to suit your personal circumstances.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed).
Job Family Group: Operations - Core
Job Family: Operations Project Management
Time Type: Full time
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