Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. MAIN PURPOSE AND SCOPE OF THE JOB. Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand. JOB TITLE • Sales Assistant - Boutique REPORTS TO: Store Manager DUTIES AND KEY RESPONSIBILITIES To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM. Develop an understanding of the KPI and Business objectives of the business on a daily and weekly and monthly basis Assist with boutique reporting when needed. Develop an understanding of the till reporting systems. Ensure that every customer is approached and assisted to achieve sales targets. Maintain and develop strong relations with customers and deliver a luxury detailed service at all times. Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner. Work with the team for events both in-store and off site as the business requires, ensuring flexibility in hours and locations of work as required Use initiative to benefit the service levels of the store and the business Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business. Attend key training sessions held by the company, highlighting any personal development needs to the management team. Attend and contribute to weekly team meetings in store, showing an awareness of the market and local area Contribute to the Retail Action Plan for the store. Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor, including assistance with stock deliveries, and replenishment Ensure that the store is replenished, clean, neat and tidy at all times, including the façade. Support management with Inventory accuracy Work with the store team to cover and prepare for stock takes as needed Ensure that sales/ customer contacts/ requirements are recorded and monitored. Assist Assistant Manager / Store Manager in duties and additional tasks as and when required. Follow all cash handling guidelines at all times, including but not limited to petty cash, and closing the store. Ensure that at all times company dress code and grooming guidelines are adhered to. Act as a Brand Ambassador at all times Maintain a good positive, and motivated relationship with all colleagues at Diptyque, creating a welcoming team spirit. Abide at all times by Company rules and policy. As a keyholder for the store, abide by all keyholder policies and guidelines The successful candidate will: A passion and previous Fragrance/ Beauty/ Luxury Retail Experience. Sales focused with a proven sales record. Strong people and performance/ management skills. Expertly honed customer service skills and enjoy interacting confidently with the general public. Must be self-motivated, focused and be able to use own initiative. Communication both verbal and written to a high degree is also a must. Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in. Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays. Be assertive, dynamic and always have a can do and positive attitude. This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure. Diptyque is committed to diversity in all its forms and considers each application carefully.