Overview
We are seeking a dedicated and knowledgeable IT Assistant to join our dynamic team. The ideal candidate will possess a strong foundation in IT support, with a focus on providing exceptional customer service and technical assistance. This role involves troubleshooting software and hardware issues, managing user accounts, and ensuring the smooth operation of our IT systems.
Responsibilities
With the guidance of the IT Manager –
* Overseeing and responding to internal IT ticket queries submitted by other members of staff
* Communicating with external companies to maintain internal systems
* Maintaining the IT systems
* Assisting in developing and updating SEO on key brand websites
* Data analysis and reporting to assist the focus of the marketing department
* Configuring hardware and software for staff
* Tracking and controlling IT Assets within the business
* Assisting in maintaining compliance with technological standards
* Assisting in maintaining digital security
Requirements
* A basic knowledge of general web technologies
* I.e. HTML, SQL, PHP, Liquid etc.
* Must understand and be able to read code
* Understanding of the importance of data in business functions
* Excellent time management
* Self-Motivation
* Ability to work well in a team and a friendly, patient approach with others
* Drive to make improvements to current processes harnessing the power of technology
Experience with a variety of CMS systems would be highly advantageous, Especially Shopify, Magento, WordPress. Prior knowledge or experience of ERP systems would be beneficial to this role.
Hours: 8:45 – 5pm Monday – Friday
Job Type: Full-time
Pay: £24,420.00-£26,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site gym
* On-site parking
Work Location: In person