Our Client is seeking a professional and experienced Service Advisor for their prestigious dealership in South Norfolk. This role offers an excellent opportunity for skilled individuals looking to develop their career within a reputable automotive environment that prioritises customer satisfaction and service excellence.
Key benefits:
* Competitive basic salary of £32,000 per annum
* Additional benefits such as death in service coverage and a contributory pension scheme
* Opportunities for ongoing professional development and career progression
* Supportive team environment with a focus on delivering exceptional customer care
* Employment within a well-established, high-profile dealership renowned for customer service excellence
The responsibilities of the position include:
1. Welcoming customers and accurately identifying their vehicle service and repair needs
2. Providing timely updates throughout the service process to ensure customer satisfaction
3. Advising on additional work required and promoting relevant service and repair options
4. Working closely with workshop teams to coordinate effective operations and schedule completions
5. Preparing detailed cost estimates for repairs and maintenance services
6. Finalising invoices and processing customer payments efficiently
7. Supporting team members to uphold high standards...