Join a dynamic housing association and enjoy the benefits of hybrid working while making a real difference in housing repairs! This role offers you the chance to be the first point of contact for tenants, handling maintenance requests, diagnosing issues, and coordinating with operatives to ensure timely resolutions. You'll work from home part of the time while engaging with the team in Ipswich for collaborative support. If you have experience in customer service, housing, or operative coordination, this could be the ideal role for you. Key Responsibilities: Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents Diagnose cases accurately, ensuring the correct information is gathered for each job request Provide clear and concise advice on common repairs and potential troubleshooting steps Log requests into the housing management system, ensuring all details are captured correctly Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards Provide updates to tenants regarding status, expected timelines, and any delays or issues Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference Support tenants with queries on service charges and repair-related billing, directing complex issues ...