Salary: £35,000 - 35,000 per year Requirements: Third level qualification in an IT related discipline or at least three years experience in a similar support role within a medium to large organisation At least three years experience in a similar IT support role At least three years support and deployment experience of Windows Server or Windows desktop operating systems within an Active Directory or Azure infrastructure At least one years experience in administering a cloud-based, Azure infrastructure At least one years experience in project management and change management Experience in the installation, management and support of active network components (switches, routers and firewalls) Experience in diagnosing complex network faults (routing, subnetting, VLANs, VPNs and WAN), ideally in a multi-site environment Broad deployment and fault diagnostic experience of enterprise hardware (computers, components, servers, switches, routers, firewalls, telephony and network printers) Experience in configuration management, asset management and incident management Must be available for flexible working when required Willingness to commit to working within the Christian ethos of PCI Access to a vehicle for work purposes Desired Criteria: Microsoft certifications, covering infrastructure & cloud Cisco CCNA certification Experience supporting a virtualised infrastructure Experience in supporting VoIP, VPN, Wireless LANs and IP PABX technologies Knowledge of IT compliance legislation and its practical implementation Experience of Building Management Systems and Audio-Visual technologies Responsibilities: Assist the IT Operations Manager in delivering PCIs IT Operations Provide third-tier backend, desktop & end-user support for all locations Ensure the Business Continuity infrastructure is operational and effective Assume an autonomous role in delivering third-tier support for existing systems & software Manage rollouts and other infrastructure projects to agreed specifications and timelines Provide administrative and technical support to the IT management team Maintain PCIs multi-site infrastructure in conjunction with the Head of IT, Deputy Head of IT and ITOps Manager Maintain the secure Network Segmentation infrastructure Understand and maintain the Business Continuity infrastructure Project manage assigned deliverables within the programme of works Provide IT advice and support to PCI staff at all locations Maintain operational integrity of the PCI infrastructure through proactive monitoring Effectively use the incident management system to track & resolve issues to agreed SLAs Autonomously manage infrastructure hardware and software rollouts Build, deploy and document systems to agreed specifications Maintain hardware and software asset registers Perform defined system health checks at designated intervals Design, maintain and support Assembly Buildings Management Systems & Audio-Visual technologies Provide practical support to Assembly Buildings Conferencing Provide management reports as necessary Manage the IT stores, ordering and issuing as required Assume full autonomy for complex, multi-component specialisms as allocated Liaise directly with third parties for outsourced technical support and services Contribute to the enforcement of compliance policies relating to intellectual property, data protection and other regulations Work within IT policies and procedures Update IT documentation and configuration management systems Ensure system security & integrity, mitigating risk as necessary Adhere to GDPR and other regulatory constraints Provide desk-based and formal training to staff when required Ensure personal skillset remains current and relevant Carry out any other reasonable duties requested by the IT management team Technologies: Active Directory Azure Backend Cloud Cisco Hardware Support Network Security VPN Windows More: We are PCI, one of the largest Christian denominations in Ireland, with over 500 congregations across Northern Ireland and the Republic of Ireland. Our mission is to spread the Gospel, serve communities, and support mission work both locally and globally. We provide practical care through nursing, residential and supported housing, day services, and more. Our culture fosters faith, service, and community, valuing integrity, compassion, and inclusivity. We offer a welcoming environment for individuals and families to deepen their faith, contribute to meaningful causes, and build lasting relationships. Our benefits include vacation, paid time off, retirement plan, Employee Assistance Scheme, perks card, annual rise, on-the-job learning, and progression opportunities, with a salary range of £31,089 - £36,937 per year. last updated 13 week of 2026