Job Title: ReceptionManager
Location: Coldra Court Hotel, Newport NP18 2LX
Contract Type: Permanent
Hours: Full Time
Rate of Pay: £28,420 per annum + incredible benefits
Lead the Welcome at Coldra Court Hotel
Are you ready to take the lead in delivering exceptional guest experiences? We’re looking for a Reception Manager to join our team at Coldra Court Hotel, part of the prestigious Celtic Collection.
This is your opportunity to become one of our Hospitality Heroes, managing a dynamic Front Office team and ensuring every guest receives a warm, professional welcome.
What Makes You Our Ideal Hero?
We’re looking for someone who:
Has strong hotel management experience, ideally with knowledge of Opera PMS.
Thrives in a leadership role, with a hands-on approach and a passion for team development.
Is confident managing audits, cash handling, and supervising night operations.
Demonstrates adaptability, customer focus, and excellent IT skills.
Holds a First Aid at Work certificate and/or Basic Food Hygiene (desirable).
Is capable of supporting operational duties such as room service and conference room setup.
Your Mission as Reception Manager
With our “Yes, We Can” philosophy, you’ll:
Lead the Front Office team to deliver four-star silver service.
Manage daily operations, including guest check-ins/outs, room service, and night audits.
Support all hotel departments during your shift and lead emergency procedures.
Maintain high standards of cleanliness, security, and system functionality across front and back of house.
Mentor and coach team members, conduct appraisals, and support career development.
Maximise revenue opportunities and suggest operational improvements.
Ensure accurate guest records and billing, and resolve complaints with professionalism.
Why Join Us?
As part of the Celtic Collection, you’ll enjoy:
Career development from day one
Discounts on dining, stays, and leisure membership
Free virtual GP appointments & 24/7 wellbeing helpline
NEST pension scheme
Monthly and annual staff awards
Social Club and appreciation events
Grow With Us
At The Celtic Collection, we believe in empowering our people. You’ll be able to say:
“I’m trained, supported, and equipped to do my best work.”
“I’m proud to be part of this team and would recommend it to others.”
“I work in a positive, inclusive, and inspiring environment.”
“I’m encouraged to grow, learn, and innovate.”
“My ideas are valued, and my contributions are recognised.”
Ready to Lead the Front Line of Hospitality in Newport?
Apply now and become part of a team that’s redefining guest experiences at Coldra Court Hotel.
Please note: We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.