Key Responsibilities
Network Operations & Management
* Lead the day-to-day operations of LAN, WAN, SD-WAN, VPN, and wireless infrastructure across all sites.
* Oversee implementation, monitoring, and troubleshooting of network services to ensure optimal uptime and performance.
* Manage Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions for secure cloud-based access and traffic routing.
* Collaborate with the cybersecurity team to align network policies with security standards and compliance requirements.
* Ensure proper documentation of network architecture, configurations, and processes.
Vendor & Service Provider Management
* Act as the primary point of contact for network and security vendors, ISPs, and managed service providers.
* Negotiate and manage contracts, SLAs, and performance metrics to ensure delivery quality and cost-effectiveness.
* Evaluate vendor performance regularly and drive continuous service improvement.
* Oversee escalations and coordinate with vendors for complex incident resolution.
Strategy & Architecture
* Define and maintain the organization’s network strategy and roadmap, ensuring alignment with business and IT goals.
* Lead network transformation initiatives, including SD-WAN, zero-trust networking, and cloud connectivity projects.
* Partner with enterprise architecture and security teams to design scalable, secure, and resilient network solutions