1. POSITION DETAILS
Position Title Senior Education Sales Advisor - Mandarin Speaking
Salary Base from £30,000 + Uncapped Commission + Bonus
Hours of work 35 hours per week
Location London
Type Full-time
2. PURPOSE AND SCOPE
TopCourses is a leading international education consultancy, based in the UK. We are accredited by the British Council, IECF and UCAS, and we are the official representative for over 100 education institutions. We provide tailored, expert guidance to international students at every stage of their application to schools and universities in the UK.
We are looking for target driven Senior Education Sales Advisors with the entrepreneurial spirit to be part of our young, vibrant, growing team. Our ideal candidates would be confident bilingual talents who have an in-depth understanding of our customers’ culture and consumer mentality and who can effectively build rapport with customers. Training will be provided to the successful candidates and you will work in collaboration with an experienced consultant team, creating and innovating new ways of working to ensure excellent performance. We are here to support you in developing your career in the right direction.
3. KEY RESPONSIBILITIES
Business Development & Lead Generation
* Generate leads through content marketing via social media platforms and offline marketing activities;
* Demonstrate a strong understanding of Chinese social media platforms, staying updated on the latest trends and features;
* Work with the marketing team to develop and enhance lead generation methods by identifying opportunities for campaigns, services and distribution channels that will increase leads and sales.
* Engage in outreach activities, such as presenting at school/university talks, career events and university fairs (some travel required).
Sales
* Identify and interact with prospective leads/customers, who are both students and parents, by introducing the company and the value that we can provide.
* Present, promote and pitch TopCourses’ services as per the company sales process.
* Establish rapport with new leads via social media, RedNote, WeChat and email to initiate consultations.
* Conduct consultations and academic assessments in a professional manner.
* Actively follow up with prospective customers in a tailored and personalised manner, by utilising WeChat, video meetings and screensharing to connect with and support prospective students in their decision-making process to close sales and to achieve expected sales targets.
* Maintain an in-depth knowledge of the company’s processes, procedures and products to generate the biggest possible returns/sales income for the business.
Service Delivery
* Advise students on education options in the UK and guide them through the application process.
* Collaborate with Application Support Team to ensure fast, efficient and effective follow-up of students’ applications to increase conversion rates and achieve expected enrolments targets, whilst providing a high standard of customer service throughout.
* Maintain an in-depth knowledge of the UK education system and keep up-to-date with the application process and procedures by participating in regular in-house training sessions.
4. QUALIFICATIONS AND EXPERIENCE
* At least two years' work experience in lead generation, sales or education
* At least 1 year's experience in UK education advisory
* Self-motivated and results-orientated
* Strong communication skills in both English and Mandarin Chinese
* Attention to detail
* Ability to learn on one’s own initiative and to research the best study options for students
* People management experience is an advantage
5. STAFF BENEFITS
* Holiday: 20 days + 8 UK bank Holidays + your birthday
* Pension: People’s Pension Scheme, currently 5% employee minimum contribution and 3% TopCourses employer contribution
* Social programme: Regular company social events
* UK Skilled Worker visa sponsorship is available to employees
www.top-courses.org