Our well-established manufacturing client based in Tewkesbury are currently recruiting for a Key Account Coordinator to join their team on a full time, permanent basis. This is a fantastic time to join a growing business who offer a stable and professional working environment with career progression opportunity for committed and proactive candidates!
As a Key Account Coordinator you will be responsible for supporting and growing customer relationships through proactive communication, coordination, and a consistent focus on service excellence.
Responsibilities:
-Act as the primary point of contact for assigned customer accounts
-Develop a clear understanding of customer commercial and delivery expectations
-Proactively manage customer communications, quotations, order status, and delivery updates
-Identify account growth opportunities through product introductions, upselling, and cross-selling
-Work closely with internal teams to prepare and manage quotations and proposals
-Manage customer orders from quotation through to delivery and aftersales support
-Support the resolution of customer queries and concerns in line with procedures, ensuring timely feedback and closure
-Maintain accurate records and produce regular account performance, revenue, and service KPI reports
Candidate Attributes:
-Strong passion for customer service
-A team player with a real ‘can-do’ attitude
-Excellent communication skills with ability to form and maintain strong working relationships
-Ability to work within a fast-paced environment
-Willingness to learn and progress
Hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
Salary: up to £30,000 depending on experience+ 23 days holiday (plus bank holidays) + free onsite parking