Permanent Customer Service Adviser based in the Trafford area, £25,000 - £26,000 Your new company This organisation is seeking a Customer Service Adviser to join their team. They are a well-established business and opportunities to develop your skills and grow with them. Your new role As a Customer Service Adviser, you’ll be the first point of contact for customers, ensuring a smooth and professional experience from start to finish. Your responsibilities will include: Responding to customer enquiries via phone and email Assisting customers with online bookings and queries Providing updates on order status and delivery times Resolving issues efficiently and professionally Liaising with internal teams to ensure timely and accurate service Processing orders and maintaining accurate records Supporting with general administrative tasks as needed Ensuring a high level of customer satisfaction at all times What you'll need to succeed To thrive in this role, you’ll need: Previous experience in a customer service or administrative role Excellent communication skills, both written and verbal Strong organisational skills and attention to detail Confidence using IT systems and managing multiple tasks A proactive, can-do attitude and a team player mindset The ability to remain calm under pressure and solve problems effectively What you'll get in return You will receive an excellent salary between £25,000 - £26,000 depending on experience. You will also get a great benefits package including holiday allowance, hybrid working policy, pension, free parking and more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4754183