Starting Salary £26,000 (dependent on experience)
Full time: 40 hours per week -08:30 - 17:00, Mon to Fri (very occasional weekend work)
Location: Coalville, Leicestershire
Reports to: Warehouse and Inventory Manager
We are looking for an enthusiastic office administrator to join our fast-growing Mobile Café Franchise business. This is a varied role, involving day to day administration for the main business and partner businesses, alongside sales/event/marketing support and assisting with picking and packing within the warehouse when required.
The role is primarily office based with occasional warehouse work; duties and responsibilities (spanning across main and partner businesses) include but not limited to:
* Answering phones, dealing with customer emails and requests
* Reception entry monitoring and greeting visitors
* Refreshments for visitors
* Responding to time sensitive franchisee issues and queries
* Checking inventory and maintaining stock levels
* Picking, packing and arranging collection and delivery of products
* Compiling and sending out regular customer correspondence
* Assisting with new franchisee administration tasks
* Liaising with clients and potential customers on the telephone
* Coordinating, scheduling and organising meetings and subcontractor works
* Filing, typing, drafting, scanning, copying, administrative functions, taking notes or minutes
* Directing event enquiries to the correct Franchisee or head office team member
* Supporting at consumer facing shows and events
* Assisting with social media posts
* Supporting Sales and Recruitment Manager with new Franchisee leads and discovery bookings
* Processing and uploading new leads to the database
* Carrying out follow up sales calls when required
* Booking travel and accommodation for field-based Hospitality Support Team
* Maintaining office cleanliness, including weekly vacuum cleaning, emptying bins as/when required
We are looking for someone with strong administrational skills, significant experience within a busy office environment and who will enjoy the varied nature of this role.
Applicants must have an excellent telephone manner combined with superb oral and written communication skills; as well as a good working knowledge of Microsoft Office applications, including proficient use of Excel and google sheets.
A good aptitude for learning basic IT systems is also important and a genuine commitment to high levels of customer service is essential.
A large portion of the tasks involved with this role will require good organisational skills, along with a high degree of self-motivation and the ability to manage your own workload.
As we are a small team, a helpful attitude and willingness to pitch in with other tasks outside of the role when required is extremely important.
Ideally hold a UK driving licence but not essential.
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