About the role
Looking to change sector and build experience in a new legal role?
At ARAG, these are exciting times. Following a period of positive change and sustained growth across our Legal teams, we now have an Associate opportunity available within our friendly and supportive Legal Advice team. This is a chance to step into an environment where you will be encouraged to develop your skills, broaden your expertise, and make a real impact to the team.
If you are ready to explore a new direction in your legal career, this could be the perfect opportunity to develop your career alongside us.
You will be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You’ll manage more complex customers’ queries on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.
Key responsibilities include:
* Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
* Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product(s) / private funding.
* Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
The experience speaks for itself, here is what our Principal Associate had to say “After five years in Personal Injury, the Legal Advice role gave me the chance to re-train across Employment, Property, Contract and L&T. With full support and training, I quickly became a specialist in Employment law while building broad knowledge across other areas. It was the perfect safety net to transition and bring my skills into a new field.”
This is a hybrid role (minimum 2 days a week in the office) and can be based at our Bristol City Centre office (5-minutes’ walk from Temple Meads station) OR our Bedwas office in South Wales. We are happy to discuss part-time options for this position.
About You
You will need to demonstrate significant prior experience as a Legal Advisor, Associate or Paralegal, or gained experience within a Legal environment. A recognised legal qualification such as Legal Executive, LPC, BVC, LLB, LLM or equivalent is expected. This role is particularly suited to candidates who have specialised in one area of law and are now seeking to transition into a broader advisory position. We welcome applications from those looking to move sectors and expand their knowledge across Employment, Property, Contract, and Landlord & Tenant law, with evidence of adaptability and a commitment to professional development in new legal settings.
Alongside genuine passion for going the extra mile to ensure excellent customer outcomes, you will also demonstrate exceptional communication skills, both written and verbal. Able to proactively identify both customers’ issues and potential solutions, whilst taking ownership of and following the correct processes, you will enjoy presenting legal advice in a precise, understandable and empathetic manner.
Other key candidate requirements include:
* Sound practical knowledge Employment Law and / or Landlord & Tenant Law
* Ability to work well as part of a collaborative team and highly customer-focused in your approach.
* Ability to deliver high quality performance against targets and SLAs.
* Excellent understanding of the Solicitors Regulation Authority (SRA) requirements.
Due to the sensitive nature of this telephone-based role, it is essential that you can demonstrate elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders and customers.
Additional information:
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work, and we are looking for likeminded individuals who share our ambition to make our high-quality legal solutions accessible and affordable to all.
Only a 5-minute walk from Bristol Temple Meads station we have newly refurbished, modern city centre offices. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that suits them.
We can offer you generous remuneration and an attractive benefits package that includes:
* 26 days holiday with the option to purchase extra days.
* Company Pension Scheme with the option to increase contributions.
* Group Income Protection and Group Legal Protection for all employees.
* European Motor Assistance.
* Home Emergency Assistance.
* Inclusion in our Health Cash plan.
* Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
* Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
About The Company
ARAG UK helps businesses and individuals gain access to justice, and it is our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.
Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.
We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;
* Personal Injury
* Litigation & Dispute Management
* Employment
* Business & Commercial
We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.
You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).
By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.
If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.