"The world is yours with Meliá"
Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It's knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.
Assistant Front Office Manager
Department: Front Office
Location: ME London
Brand: ME by Meliá
Package: Competitive salary + Benefits
About ME London
Located in the heart of the city, just steps from Covent Garden and the Strand, ME London is a contemporary luxury hotel known for its bold design, vibrant energy, and exceptional guest experiences. As part of the ME by Meliá brand, the hotel blends cutting-edge style with personalised service, attracting an international and fashion-forward clientele.
What's in it for you?
• Competitive salary
• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days' holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá's global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Complimentary meals and laundry on duty
Mission
As Assistant Front Office Manager, you will support the Front Office Manager in leading the department strategy, ensuring operational excellence and delivering an outstanding, personalised guest journey aligned with the ME brand philosophy. You will contribute to achieving high levels of guest satisfaction while optimising departmental performance, team engagement, and financial results.
Key Responsibilities – Operational Excellence
• Support the Front Office Manager in the day-to-day leadership of the Front Office team
• Ensure all reception policies, procedures, and brand standards are consistently followed
• Guarantee prompt, efficient, and highly personalised check-in and check-out experiences, including digital processes
• Analyse, investigate, and resolve guest complaints, exceeding expectations wherever possible
• Maintain constant communication with Housekeeping and other operational departments
• Oversee cash handling and ensure full compliance with established policies and procedures
• Maintain accurate guest profiles to personalise and elevate future stays
• Ensure all guest enquiries (in person, digital, and telephone) are handled efficiently and professionally
• Promote upselling initiatives and support Revenue strategies to maximise sales and profitability
• Ensure the Front Office environment, equipment, and supplies are maintained to the highest standard
Economic & Financial Responsibilities
• Be knowledgeable of the departmental budget and support forecasting and projections
• Monitor departmental performance and understand deviations versus budget
• Support cost control procedures and purchasing processes
• Contribute actively to achieving departmental and overall hotel financial objectives
People & Culture
• Support recruitment, onboarding, and talent development within the Front Office team
• Identify high-potential team members and actively participate in their development
• Promote engagement initiatives, wellbeing programmes, and a positive working culture
• Encourage the use of company development tools and learning platforms
• Lead by example, reflecting the ME brand attitude and Meliá values
Customer Experience
• Ensure full implementation of brand philosophy, service standards, and identity guidelines
• Anticipate guest needs and deliver innovative, memorable experiences
• Monitor Voice of the Customer results and support improvement action plans
• Promote hotel services, experiences, and events to enhance guest engagement
• Manage guest incidents in coordination with the Guest Experience Department
Health & Safety
• Ensure compliance with Health & Safety procedures and the hotel's evacuation plan
• Promote a safe working environment and correct use of protective equipment
• Support responsibilities outlined in the Occupational Health & Safety Management System
What we're looking for
• Minimum 2 years' experience in a similar role within the hotel sector, ideally in a luxury lifestyle environment
• Degree or Higher Education qualification in Tourism, Hospitality, or related field (preferred)
• Advanced English (additional languages are a plus)
• Strong knowledge of hotel operations and hotel management systems
• Proficiency in Microsoft Office
• Excellent leadership, organisational, and communication skills
• Strong problem-solving and complaint-handling abilities
• Service-driven mindset with a proactive and innovative approach
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People — connected by passion, creativity, and a commitment to delivering exceptional experiences.
Our Commitment to Diversity & Inclusion
Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful workplace for all.
Eligibility to work in the UK is required.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
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