Housing Officer (Fixed-Term Contract) Serving communities across Saltney, Ewloe, Wrexham, Ruthin & Denbigh £37,541 per annum 37 hours per week | Monday–Friday | Flexible hybrid working Fixed-term until March 2027 About the Role This is a community-based Housing Officer role with real responsibility and real impact. You’ll be out in our communities, building trusted relationships with residents, understanding their circumstances, and helping them sustain safe, stable tenancies. This is not a desk-based role — it’s about being visible, present, and making a difference where it matters most. You’ll manage your own patch, supported by weekly team meetings in Wrexham. When not on your patch or in meetings, you’ll have flexibility to work from home or hot desk locations. During your induction period, you’ll be more office-based to help you settle into systems and processes. Mileage is paid at 45p per mile from your nearest ClwydAlyn hot desk. What You’ll Be Doing No two days are the same, but your work will include: Managing rent accounts and preventing arrears escalation Coordinating allocations and managing void properties Carrying out estate inspections and resolving local issues Supporting and addressing anti-social behaviour cases Working on safeguarding concerns and preparing cases for review or court Ensuring homes meet health, safety, and housing standards Representing ClwydAlyn professionally in meetings, case conferences, and court settings You’ll need to balance empathy with confident decision-making, manage competing priorities, and handle challenging conversations — while seeing the real impact of your work in communities. Why ClwydAlyn? ClwydAlyn is not just a housing provider — we are a values-led organisation with a clear mission: together to beat poverty. We work across North and Mid Wales with a focus on more than just housing. Our work tackles the wider causes and impacts of poverty, including health inequality, homelessness, food poverty, and financial wellbeing. Our values of Trust, Hope and Kindness shape how we work every day — with residents, colleagues, and partners. This means we don’t just manage homes; we support people to build safer, healthier and more stable lives. As a Housing Officer here, you’ll be part of an organisation that: Invests in communities, not just properties Works collaboratively to support people through complex challenges Encourages innovation, flexibility, and professional trust Believes in doing the right thing for residents, even when it’s difficult If you want a role where your work contributes to something bigger than housing management alone, this is it. What We’re Looking For You’ll thrive in this role if you: Build trust quickly and communicate confidently face-to-face Handle challenging conversations and make sound decisions under pressure Manage a busy, varied workload with professionalism Balance a person-centred approach with organisational responsibilities Essential: Full driving licence and access to a vehicle Housing Officer experience and/or housing qualification Experience in one or more of: voids & allocations, arrears/income management, estate management, or housing support We also welcome applicants with transferable skills and strong potential — don’t rule yourself out if you don’t meet every requirement. Why Work at ClwydAlyn You’ll join a supportive, values-driven team where your work is recognised and your development is supported. We offer: Up to 8% matched pension contribution 25 days annual leave bank holidays (option to buy/sell) Enhanced sick pay Access to discounts and wellbeing support Flexible hybrid working arrangements A strong focus on training and professional development