We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Role definition
You will support Operations Infrastructure and represent HCL in customers control centers, solving issues and providing support to the software and infrastructure at these sites.
This role requires an onsite presence for approximately 3 days a week and is subject to change depending on client requirements & this role will be part of an on-call Rota.
Location: Reading, Havant, Perth (Scotland). Ability to commute/relocate: Reading, Havant, Perth (Scotland) Perth: reliably commute or plan to relocate before starting work (required)
Expected qualification and critical experiences –
* BAU engineer based on customer sites to support critical national infrastructure services.
* Perform queue-based hardware, software and user fault management within predefined SLAs
* Out of hours support rota once trained
* Excellent problem-solving skills
* Ability to work in a pressurized environment
* Some hybrid working available
* Good customer service skills
Mandatory Skills and Certification:
* Knowledge of RHEL 7.x, 8 and 9
* Knowledge of Windows operating systems from 2016 to 2022
* Experience in Redhat Satellite, Ansible Automation Platform
* Excellent experience in day-to-day BAU task and queue management.
* Working on root cause analysis (Problem Management) and maintains high level security for servers.
* Keep the servers with industry security standards,
* Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change, Problem Management)
* Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware)
Mandate Requirement:
* Driving license essential
* Must meet requirements to become SC cleared
Desirable Skills:
* Citrix 7.15 or above, PVS or NetScaler
* Microsoft System Center Orchestrator (Scorch)
* PowerShell
* CyberArk
* IT Service Now -
* SQL, NetBackup, Rubrik
* Windows 2016 2019, Oracle
Benefits:
* A supportive, diverse and global team with a brilliant culture.
* Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
* Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
* Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
* To know more about us visit – www.hcltech.com