Customer Relationship Manager
ÂŁ55,000 + Commission | Remote (UK) with Travel
đź“Ť Location: National Accounts
Ideal base: Leeds, York, Doncaster or surrounding areas
Travel required to Hull, Newcastle, Manchester & Lincoln
We’re looking for an experienced Customer Relationship Manager to take ownership of a portfolio of national accounts while actively developing new commercial opportunities across the region.
This is a pivotal, customer-facing role where you’ll build long-term relationships, grow service revenue, and identify new opportunities across service contracts, maintenance, small works, and projects. You’ll work closely with internal teams to deliver value for customers while driving profitable growth.
What you’ll be doing
* Manage and develop key national accounts, building trusted, long-term relationships
* Identify, engage, and convert new business opportunities within existing and target customers
* Drive all service-related revenue across your customer base, including renewals, upsell and cross-sell
* Take end-to-end ownership of service contracts, ensuring strong commercial and operational performance
* Oversee service delivery across customer sites, including maintenance planning and coordination of technical support
* Work closely with Finance, Service and Operations teams to improve contract profitability and engineer utilisation
* Prepare and deliver quotations across service, maintenance, small works and project opportunities
* Act as the primary interface between customers and internal teams to ensure a joined-up, high-quality experience
* Promote the full portfolio of services and solutions to strengthen market presence and wallet share
What we’re looking for
* 3–5 years’ experience in account development, customer relationship management or key account management
* Background within fire, security, building systems or a related technical services environment
* Proven track record of growing accounts and winning new business
* Strong communication, negotiation and stakeholder management skills
* Commercially minded with the confidence to spot, shape and close opportunities
* Comfortable working remotely with regular regional travel
What’s on offer
* ÂŁ55,000 basic salary + commission
* Company car
* Quarterly performance-based bonus
* Flexible working hours
* Generous pension scheme (up to 10% employer contribution)
* 26 days annual leave + bank holidays, with option to buy or sell up to 5 days
* Inclusive, supportive culture that values diversity and individual contribution