The Senior Support Engineer works as the primary point of contact within the Support team for issues raised by the companies customers. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions, this will include providing technical support, resolving incidents, managing problems, and contributing to the continuous improvement of our IT services. Your expertise in IT service management, coupled with your strong problem-solving and communication skills, will be vital in delivering exceptional support to our end users. You will be exposed to topics such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions.The 3rd Line Support Engineer will have a background working within a busy IT team, experience in designing and implementing technical solutions, and supporting of servers and desktop operating systems. The 3rd Line Support Engineer must have strong experience in technical troubleshooting and problem-solving. In addition, as part of this role, the individual will be expected to deal with any system issues as and when they occur.Experience RequiredExcellent knowledge of Microsoft Windows Server 2008 and aboveExcellent knowledge of Hypervisors Hyper-V 2012 R2 and above and VMware vSphere 5.0 and above in an enterprise environmentGood knowledge of Microsoft Exchange Server 2010 and aboveGood knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANsExperience in installing, configuring and managing switches and routers.Knowledge of Citrix Presentation/XenApp ServerKnowledge of SQL Server 2008 and aboveKnowledge of iSCSI/Fibre channel Storage Area Networks, such as EMCKnowledge of PowerShellExperience of patch management deployment/Windows Software Update ServicesGood knowledge of Microsoft Windows 7 and aboveUnderstanding of VOIPMCSE/MCITP: Enterprise Administrator or Server Administrator/VCP or equivalent IT