DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
We are hiring a site based engineer on a secure site at Guildford, with possible support provided at other site within the vicinity - Frimley.
Main Responsibilities
* Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
* Answers customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs analyses and prepare reports on system problem trends and issues.
* Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
* Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
* Assists in the design of basic technical programs for projects or enhancements to existing programs.
Desktop Support Engineer Responsibilities
* Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
* Carry out Security Audits of all devices holding Data on the network by Scanning and reporting
* Answers customer queries and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
* Act as a liaison with customers on administrative and technical matters for assigned projects.
* Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
* Assists in the design of basic technical programs for projects or enhancements to existing programs.
* Break-Fix of all in-scope managed devices
* Asset Management & Stock Management
* Managing the lifecycle of loan user equipment
* Act as a central point of contact for the customer
* Software and system fault diagnosis, analysis and fix
* Take responsibility for stock used and follow the correct procedures regarding stock management
* Proactively keeping the customer updated with problem status at all times
* SC Security Clearance
Experience & Qualifications
* Experience working with the company's hardware, software and equipment products
* Experience working with customer technology and support requirements
* Experience working with process and/or system design concepts
* Experience working with appropriate programming languages, operating systems and software
* Experience working with engineering principles and practices
* Basic Network Knowledge (Patching, tracing switch information etc.)
* Service Now Ticketing System Experience
In addition, the role offers an inclusive environment and a flexible work model that balances collaboration with individual work styles.
This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
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