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Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Hybrid Working: 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual. You will engage proactively with domestic customers experiencing difficulties paying their energy bills via inbound and outbound calls. We seek candidates who can thrive in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries, and seek support and feedback when needed.
About You
* Experience handling difficult conversations in a target-driven environment
* Strong resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living review
* 23-25 days holiday allowance + 11 statutory days, with options to buy more
* Career progression and development opportunities, with most promotions from within
* Internal learning & development courses, mentoring, external networking, and year-round learning
* Enhanced maternity and paternity pay, family-friendly policies
* Health care, sick pay, and an award-winning wellbeing program
* Wellbeing Fund for activities that energize you (e.g., gym, reflexology)
* Sports and social clubs, Laya Virtual Gym membership, free flu jabs, Cycle to Work scheme, volunteering days, and more
How to Apply
All applications should be submitted online. After the vacancy closes, we will review all submissions and contact candidates for the next steps.
Best of luck!
Skills
* Credit Controller
* Resilience
* Communication (Verbal and Written)
* MS Office
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Health Care
* Laptop
* Career Development
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