Warranty Administrator Mercedes Benz, Newbridge Salary up to £28,000. OTE up to £30,000 Colleague Benefits Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams. Role Overview Warranty Claims Management: Process all job cards with warranty items, input claim details, and produce warranty invoices for accurate submission to warranty providers. Parts Returns & Disposal: Identify parts for return and disposal from warranty claims, coordinating with the parts department for necessary actions. Claims Rejection Handling: Review rejected claims, resubmit errors, and investigate rejections with the Management Team to resolve issues. Documentation & Audit Compliance: Maintain effective filing systems for warranty documentation and participate in audits to ensure compliance with company and industry standards. Customer Service & Support: Handle customer complaints promptly, ensure effective communication with internal and external stakeholders, and provide backup cover for Service Reception when needed.