Claims Handler
Location: Cheltenham
Company: Marley Risk Consultants
Job Type: Full time (Monday - Friday)
Salary: Negotiable depending on experience.
About Marley
We are a friendly, dynamic, and growing business looking for a new colleague to join our claims handling team. We are at the forefront of innovation in the UK Structural Warranty Insurance sector, providing claims management and loss adjusting services to insurer clients and customers experiencing defects with their homes.
About Your New Role
Working in our Cheltenham office, with the role title of Claims Specialist, you will handle structural warranty claims from beginning to end. Your customers will primarily be private homeowners making a claim against the warranty on their new home. You may also deal with managing agents acting on behalf of a group of owners in the same building, such as a block of flats.
These claims tend not to have the same sense of urgency as general perils claims like fire or flood, but they can be complex, are always interesting, and require basic building knowledge. Don't worry if you don't already have this; we will help you build it! Excellence in customer service is paramount.
Your team-mates and line manager are here to support you as you get up to speed in your new role with us.
Your Skills And Experience
* At least one year's experience of insurance claims handling.
* A background in property/construction insurance is desirable but not essential, as training will be provided.
* Strong verbal, telephony, and written communication skills.
* Excellent customer service skills.
* Confident working independently but also team-spirited and able to develop positive, professional relationships quickly.
* Excellent organisational and time management skills.
* Experience with IT systems including MS Word, Excel, Outlook, and MS Teams.
* Able to adapt to new challenges and changes in a growing business.
* Keen to keep learning and develop your career.
* Bachelor's degree (preferred but not essential).
Benefits
* Generous company pension.
* Life Insurance (following successful completion of probation).
* Private Medical Insurance (following successful completion of probation).
* Gym membership.
* Employee Assistance Programme.
* Flexible working.
* Options for training to complete Cert CII.
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