Receptionist/Clerical Officer – Bristol Eye Hospital
University Hospitals Bristol and Weston NHS Foundation Trust
Location: Bristol, England – Bristol Eye Hospital
We are seeking a Receptionist/Clerical Officer to deliver a comprehensive, efficient and reliable administrative service on the Outpatient Reception desks. The successful candidate will be the single point of access for a telephone line, handling patient enquiries and bookings, maintaining up‑to‑date patient records, and liaising with clinical staff.
Key responsibilities
* Show a caring, professional approach towards patients, relatives and carers, including resilience in dealing with distressed patients and relatives in an empathetic manner.
* Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as required.
* Carry out reception and appointment duties with a caring and professional approach towards patients and visitors.
* Escalate patient queries, capacity problems and other issues to the line manager or relevant clinical staff as appropriate.
* Maintain accurate filing systems, receive post, manage diaries and scan patient notes as required.
* Keep waiting areas tidy and patient information materials up to date.
* Attend meetings requested by the line manager.
* Check and update patient details on arrival and book them into clinics, retrieving data from internal and external Patient Access Policy (PAS) systems.
* Book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange related services such as transport and interpreting services.
* Enter outcomes of appointments, including those of patients who did not attend, into PAS and other computer systems promptly and accurately, following Trust standards.
Full training will be provided within the team. Vacancy may close early depending on the number of applications.
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