Family Adviser – Part Time – Thurrock
Funded by the Thurrock Community Fund, we are recruiting a new part‑time Family Adviser to work across the Family Hubs in Thurrock.
Overview
The role focuses on supporting women in Thurrock Borough who are pregnant, on maternity leave or who are living with a child under two years of age. You will provide holistic advice across initial check, assessment, discrete and general advice to meet the needs of our local residents.
Responsibilities
* Deliver initial check and assessment to families in need.
* Provide discrete advice and general guidance during the maternity period.
* Work alongside a highly skilled supervisory team to deliver quality service.
* Maintain accurate records and support the continuous improvement of the service.
Qualifications
* Experience delivering Citizens Advice service at advice level or a similar competency is desirable.
* Excellent customer service skills and a strong team‑player attitude.
* Motivated, highly motivated and a strong communicator.
* Training will be provided if required.
We are looking for people who are passionate about giving clients the best possible outcome and helping the most in need in our community, especially during these challenging financial times.
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