Overview
Job Title: Aircraft Presentation Operations Delivery Manager – UK & Ireland
Reporting to: Chief Operating Officer
Function: Operations (Aircraft Presentation Services)
Location: UK & Ireland (multi-site coverage)
Purpose of the Role:
To lead and oversee the day-to-day operational delivery of Aircraft Presentation services across all UK & Ireland stations, ensuring efficient service performance, staffing, compliance, and customer satisfaction.
Responsibilities
. Operational Delivery & Standards
1. Manage the deployment and productivity of Aircraft Presentation teams across multiple locations.
2. Lead the implementation and standardisation of Swissport and airline client service levels.
3. Oversee compliance with operational KPIs including turnaround times, team attendance, and quality scores.
4. People Leadership & Resource Planning
5. Support station management in workforce planning, shift design, and team allocation.
6. Champion staff engagement and team performance through visibility, coaching, and effective communication.
7. Support onboarding and ensure team adherence to operational SOPs and safety protocols.
8. Cross-Functional Support & Escalation
9. Act as the senior escalation point for operational disruption, short staffing, or last-minute service changes.
10. Collaborate closely with QHSE on audit preparation, compliance assurance, and corrective actions.
11. Partner with Commercial leads to ensure contract scope and SLAs are aligned with operational capacity.
12. Performance Monitoring & Improvement
13. Monitor real-time and historical operational performance data to address gaps and drive improvements.
14. Lead or support root cause investigations for operational issues and implement local recovery plans.
15. Participate in national forums and share best practice across UKI stations.
Qualifications
Required Skills & Experience:
16. Strong background in aviation operations, logistics, or large-scale cleaning delivery.
17. Proven leadership of remote or multi-site teams.
18. Experience in a customer-facing, performance-driven environment.
19. Ability to influence and support local station leadership.
20. Resilient and adaptable in a high-pressure, changeable environment.
Core Competencies:
21. Operationally focused with strong attention to detail
22. Hands-on and collaborative leadership style
23. Results-oriented with a commitment to safety and service quality
24. Effective communicator and problem solver
25. Driven to deliver consistency and high performance across sites