Job responsibilities
Working as a Customer Contact Executive your role will include:
* Responding promptly to customer enquiries via phone and email.
* Meeting and exceeding our KPIs to ensure we are enhancing our customer satisfaction and Trustpilot offering.
* Providing accurate information about products/services, pricing, and stock availability, and always looking for alternative options and opportunities to upsell Draper products.
* Keeping detailed notes of your customers interactions.
* Supporting customers and internal stakeholders with placing orders, sending literature and general office admin work.
* Identifying and escalating priority issues quickly and efficiently, ensuring customers receive a prompt resolution.