Type : Fixed term Eligibility : ILR/Citizen/Dependents/EU Settled Location : Daventry. 100% Onsite role JD: L2 resource oversee and guide resources as a Lead Engineer. He should provide daily /weekly /monthly reports to client and TechM. Application Support on Client PCs Installation and deinstallation of applications Troubleshooting of applications Support with application questions Installation/ deinstallation of software applications. Installation/ deinstallation of site-specific software as needed. PC hardware support Issue of new hardware Dismantling of old hardware physical patching of network connections to the network switch Error analysis in case of hardware failures Troubleshooting of defective hardware In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer IT relocations Hardware preparations (staging, application installations, upgrades) Printer support Troubleshooting of printing, multifunctional and fax systems as well as large format printers Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer IPHONE and IPAD support Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones Troubleshooting of end devices Support for user questions regarding hardware and software Media technology support Beamer maintenance Care and maintenance of the conference rooms Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary. Instruction of users in the media technology Support for audio and video conferences Active Directory Creation of NT and Exchange accounts via IAM. Password reset Check and request group OU memberships Additional tasks: Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc. Preparing hardware (staging, application installations, upgrades). Support various IT departments such as (ITO, IPI, PDO, hands and feet support) Testing of newly introduced applications and hardware Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system. Scripting (VB, PowerShell) SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices) Oversee software installation by outside vendors. Documentation of IT related issues related to the application. Provides access and documents the process to ensure it can be repeated as needed