Shifts
07:00-00:00 Mon-Sun (2 x 07:00-19:00, 2 x 12:00-00:00, 4 on 4 off)
Your new role
* Provide the primary point of contact for Exponential-e Customers to record all issues and requests
* Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact
* Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate
What you’ll need to succeed
* Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level
* Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network
* Experience in using ITIL based ticketing system (ITIL foundation preferred)
What we offer
* Career progression opportunities
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
* Telecommunications
* Computer and Network Security
3 days ago Be among the first 25 applicants
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
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