Sales Support Coordinator
* Location: West Sussex
* Job Type: Full-time
An exciting opportunity has arisen for a proactive, scientifically minded and customer-focused Sales Support Coordinator to join a Sales & Product Management Team. In this role, you will be a key point of contact for customers, suppliers and internal teams-providing technical support, driving sales activity, and ensuring an exceptional customer experience. You will also play a vital part in maintaining high-quality CRM data to help grow and retain the customer base.
Day-to-day duties of the role:
* Provide technical support to customers and internal teams to maintain high service standards.
* Assist with marketing activities including product newsletters, maintaining mailing lists and updating branded documentation and templates.
* Source alternative products for customers when required.
* Work with Sales, Product Management and Marketing to deliver effective sales campaigns that maximise revenue and customer retention.
* Proactively sell selected products through direct customer engagement and monitor account performance.
* Prepare quotations, proposals, and supporting documents for customers, Sales, and Product Managers.
* Follow up on quotations and enquiries, ensuring all activity is accurately recorded in the CRM.
* Represent the company professionally and courteously in all interactions, ensuring a consistently excellent customer service.
* Support Customer Services during busy periods by processing orders, answering calls, and offering scientific/technical guidance.
CRM & Administration:
* Maintain and update the CRM system with relevant customer, sales, and service information to support business development.
* Provide administrative support to the external Sales Team, ensuring smooth coordination of sales activities.
* Generate reports and insights to inform sales strategies and campaign planning.
Product Knowledge & Marketing Support:
* Build strong knowledge of the product portfolio through training and independent research.
* Attend relevant trade exhibitions, customer events, and training programmes to stay informed and represent the company.
Required Skills & Qualifications:
* Essential - Biology or Chemistry degree
* Proven experience in a sales, technical support, or customer service role, preferably in a scientific or technical field.
* Strong communication and interpersonal skills.
* Ability to manage multiple priorities and work under pressure.
* Proficient in using CRM systems and Microsoft Office.
* Strong problem-solving skills and attention to detail.
* Collaborative team player with a proactive mindset.
Please apply online now if this role sounds like the next career move for you.
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