Insurance Operations Manager Cheltenham Salary: Up to £50,000 Full-Time | Permanent | Office / Hybrid (depending on business needs) What’s in it for you? * Annual discretionary bonus scheme * Pension – employer pension contributions of 9% subject to employee making a mandatory 1% contribution - * Life Assurance – 6 x salary * Health Cash Plan – up to family level cover * Claim back up to £1,000 per year per employee for health screening. * Group Income Protection scheme * Claim back up to £1,000 per year per employee for health screen * 25 days holiday per year * 3 days paid Christmas Leave per year * Cover the cost of relevant professional subscriptions * Support for learning & development Must Have’s * Proven experience in insurance operations, underwriting or claims environments * Bordereaux processing experience and/or strong exposure to underwriting and claims data * Solid understanding of the claims lifecycle (property / household losses preferred) * Experience managing service standards, SLAs and customer-focused KPIs * Previous people management experience or strong leadership capability * Excellent communication and stakeholder management skills * Confident decision-maker with the ability to challenge constructively Nice to Have’s * Experience working with third-party system p...