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Senior/Lead IT Support Analyst - Law Firm, High Wycombe
Client:
Location: High Wycombe, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
We are seeking an experienced Senior/Lead Analyst or Team Lead within a law firm for this role.
Job Responsibilities:
* This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
* You will utilize advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
* Serve as the local team lead for the office and provide backup support to the Regional IT Director and/or IT Manager.
* Coordinate desktop support activities of team members and serve as backup to the Regional IT Director and/or IT Manager as needed.
* Mentor and train other team members, actively sharing knowledge and best practices as needed.
* Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and rollouts.
* Perform detailed problem analysis, document issues and resolutions related to software or network situations, and collaborate with software and hardware engineers when escalation is necessary.
Skills Required:
* Over 10 years of IT support experience, with at least 3 years within a law firm.
* Provide technical support for O365, Active Directory, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.
This role offers hybrid working - 2 days WFH.
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