Receptionist
26,000 per annum plus excellent benefits
Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of individually styled bedrooms, a modern conference centre, The Brasserie restaurant and bar, and the Wren's Club spa and fitness centre. The perfect riverside location is just steps from Windsor Castle, and is popular for tourists as well as visitors for meetings and events.
An exciting opportunity has arisen for an experienced Receptionist to join the friendly and professional Front Office team at our 4-star hotel in Windsor.
Working 8-hour shifts, our early shift starts at 7am and our late shift finishes at 10:45pm. You must be flexible to work 5 days out of 7, including weekends and bank holidays.
As part of our Front Office team, you will be the first and last point of contact for our guests. You will play a key role in delivering outstanding service, ensuring every guest enjoys a warm welcome and a memorable stay.
Why join us?
We are passionate about hospitality and creating exceptional guest experiences. We are looking for individuals who take pride in what they do and who enjoy going the extra mile. In return, we offer a supportive working environment and excellent benefits, including:
* Stream – flexible access to your earned wages and financial coaching app
* A paid day off for your birthday
* 24/7 Employee Assistance Programme for you and your family
* Saroving Rewards for outstanding guest service
* Employee appreciation events
* Family & Friends accommodation rates and staff food & beverage discounts across the group
* Training and development opportunities to support your career growth
About You
To be successful in this role, you will have:
* Previous experience in a customer-facing role, ideally within a hotel or hospitality environment
* Excellent communication and customer service skills
* A high standard of spoken and written English
* A professional appearance, confident manner, and friendly personality
* The ability to use initiative, work independently, and remain calm under pressure
* A positive, enthusiastic attitude and a willingness to learn and develop
Key Responsibilities
* Delivering a warm and professional welcome to all guests and visitors
* Managing smooth check-ins and check-outs using the Opera system
* Handling guest enquiries, requests, and complaints in a prompt and professional manner
* Communicating effectively with Housekeeping and Maintenance to resolve any issues
* Ensuring excellent communication between guests, callers, and all hotel departments
* Liaising with the Reservations Team and taking bookings out of hours
* Actively promoting hotel facilities and services
* Working closely with colleagues to ensure high service standards and strong team morale
In line with the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.