Are you an enthusiastic individual with a mature outlook who thrives working in a busy team environment & dealing with the general public? We are looking for a fantastic individual to join us as a Veterinary Receptionist at Vale Vets Portishead. This job is initially a temporary contract to cover maternity leave, with a possibility to extend to a permanent position. The successful person will have excellent customer service experience, be computer literate & comfortable using new software. The ability to multitask is a prerequisite, as is empathy with pet owners. Full training & support will be given. Your duties Greet all visitors professionally and courteously. Prioritise and promptly answer phone calls. Provide clients with clear, professional, and sympathetic information. Convert enquiries into appointments to support pet healthcare. Efficiently manage the appointment diary. Record and follow up on enquiries promptly. Accurately input new client details into the system. Record relevant information to assist vets during consultations. Ensure accurate invoices and handle adjustments. Conduct appointment callbacks to ensure customer satisfaction. Reschedule missed appointments. Educate clients on practice services and promote healthcare plans, pet insurance, and promotions. Keep the reception area clean and organised. Adhere to practice policies to maintain excellent customer service. Take responsibility for personal development through training. Contribute to marketing efforts and business success. Manage appointments, payments, and end-of-day banking. Attend team meetings, dispense medications, and update records. Handle clinic emails, paperwork, and stock displays. Maintain stock levels and prepare client packs. Manage cash, post, messages, and surgery consent forms. Join a practice you are proud to be a part of Our small-animal Veterinary Hospital is situated in the town of Portishead, and we have been at the heart of the community for over 25 years. Portishead is in North Somerset on the Severn Estuary, less than 10 miles west of Bristol. We are Portishead’s only veterinary hospital with a team of vets and qualified nurses who are available 24/7 with round-the-clock on-site care. We have a certificate holder in ECC, and we have vets at various stages of certificates in medicine, exotics and surgery. We offer a high standard of patient care in a clean and professional working environment, and we are proud to have consistently achieved Tier 3 Hospital Status. We are well equipped with various diagnostic and clinical tools, including laparoscopy, endoscopy, ultrasonography, digital radiography (including dental radiography), in-house laboratory, multi-parameter monitoring equipment, and much more! We have been awarded Gold in the ICC cat-friendly clinic award,s and the hospital has separate cat and dog waiting rooms for clients, separate inpatient wards for cats/dogs/isolation, and dedicated consulting times during the week for cat-only appointments. Vale Vets is committed not only to treating illness but also preventing it, and so we run a proactive Nurse Clinic service, advising owners on preventative health care and nutrition, and offering services such as 2nd vaccinations, weight consultations and senior health checks. We have our own health care plan, which is regularly reviewed to promote the best options for preventative health care. Running alongside the hospital is our branch practice in Pill, which offers veterinary consultations at various times throughout the week. OOH work, hospital inpatients, and surgical/medical procedures are all managed at the Portishead hospital. The hospital is also home to a fully-equipped dog grooming salon, ‘Barks and Bubbles’. Work alongside like-minded people The hospital is staffed with 8 Vets, 8 Veterinary Nurses, 3 Student Nurses and a Veterinary Care Assistant. Working alongside the day team, we have qualified Night Nurses who provide 24-hour care of our inpatients. We are also a registered Training Practice for student nurses, and a registered EMS centre for student vets from the Langford Veterinary School. Our support team consists of a Practice Manager committed to customer care, a Reception Manager and 4 receptionists, an Insurance Administrator, a Financial Administrator and a Dog Groomer. Working pattern The position will be based on 18 hours per week with shifts between 8 am - 8 pm, so flexibility is essential. You will also be included in the 1:6 Saturday rota. In addition to a competitive salary, you will benefit from: 6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Up to £11,468.12 DOE.