Job Description
Full-time, Permanent
Basingstoke (hybrid)
£27,000
Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback?
Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.
What you will be doing
* Listening to and auditing sales call recordings
* Checking policy documentation to ensure accuracy and compliance
* Providing constructive feedback to consultants and managers
* Ensuring any procedural breaches are escalated to management
* Supporting Consumer Duty requirements through quality standards
* Producing accurate reports and analysis for senior leaders
* Assisting with investigations into customer complaints
What we are looking for
* Experience working in a structured and regulated environment
* Excellent listening, written and verbal communication skills
* Strong attention to detail and accuracy
* Ability to analyse information and make clear decisions
* A team player who can also deliver individual results
* Comfortable using IT systems and capturing information accurately
Desirable (nice to have, not essential):
* Insurance or financial services background
* Experience in a targeted environment
* Familiarity with CRM systems
* Mentoring or informal leadership experience
Why Reassured?
What you do here matters. You will be part of a successful, growing and award-winning company that values quality and recognises people who genuinely care about doing the right thing.
Benefits include:
* Enhanced annual leave with length of service
* Enhanced maternity leave
* Employee Assistance Programme
* Medical cash plan
* Virtual GP
* Death in service
* Discounted Life Insurance and Critical Illness cover
* Free parking
* Personal development opportunities
* Referral scheme worth up to £2,400 per referral
* Incentives including annual trips abroad
If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.