Retail Associates (Freelance – As required)
We are a small business with a big mission – and we'd be thrilled to have you join us!
Grounded 1002 is dedicated to helping individuals become the best version of themselves. With a strong online presence and highly sought‑after in‑person experiences, we are seeking passionate individuals to contribute to our ongoing success and growth. Our temporary retail pop‑ups serve as a physical extension of our mission.
We are currently looking for Retail Associates to join us on a project basis to assist at pop‑up stores, exhibitions, concerts, and festivals.
You will have the opportunity to engage with customers in‑person, through workshops, concerts, lectures, retreats, or pop‑up stores and exhibitions. Your extensive knowledge and passion for our products and services will be crucial in helping customers on their wellness journey and ensuring they find the perfect solutions for their needs.
With our focus on educational content, experiences, and luxury wellbeing products, our aim is to inspire individuals to embrace curiosity and improve their overall well‑being.
If you enjoy connecting with people, have a keen interest in wellness, and thrive in a dynamic and customer‑centric environment, then this is the perfect opportunity for you to contribute to our mission.
The first event will take place at Kensington Olympia from May 24th – May 27th at the Mind Body Spirit Festival. After that, we plan to showcase in various environments across London ranging from one‑day to one‑week events. We are flexible with the days and hours – our main goal is to have passionate, smart, and caring individuals work with us.
As a Retail Associate, you will play a vital role in promoting an #intuitivelifestyle. We pay hourly for any events, gigs, festivals, or exhibitions you join us at.
Responsibilities
* Provide exceptional customer service to all customers, delivering a personalised and memorable shopping experience
* Educate customers about our luxury wellbeing products, including their features, benefits, and proper usage
* Assist customers in selecting the right products based on their needs and preferences
* Maintain a clean and organised retail store environment to create an inviting atmosphere for customers
* Process sales transactions accurately and efficiently, including handling cash, credit‑card transactions, and discounts
* Maintain an organised and appealing store display, ensuring products are accurately priced and stocked
* Generate leads and build relationships with potential customers, promoting the Grounded 1002 brand
* Conduct product demonstrations and educate customers about the benefits of our products
* Keep track of FAQs, feedback, and customer insights to help us improve
* After the retail events, collaborate with the CEO, Sales Advisor, and freelancers to develop and implement sales strategies and initiatives
* Stay up‑to‑date with current industry trends, product knowledge, and competitor offerings to provide accurate information and recommendations to customers
Requirements
* High school diploma or equivalent
* 1+ year of retail sales experience, preferably in the health, wellness, or hospitality industry
* Strong communication and interpersonal skills
* Passion for health, wellness, and providing exceptional customer service
* High level of professionalism with colleagues and customers
* Ability to work in a fast‑paced environment and multitask effectively
* Detail‑oriented with excellent organisational skills
* Proficient in using point‑of‑sale systems and handling cash transactions
* Flexibility to work a flexible schedule, including evenings, weekends, and holidays
* Must be okay standing for 7+ hours
* Must be okay lifting products, cleaning, setting up retail displays
* Experience in visual merchandising is a plus
* Knowledge of languages in addition to English is a plus
Benefits
* An opportunity for personal growth through participating in a variety of projects
* Free Grounded 1002 products
* Learn about best practices in wellness
* We are dedicated to creating a positive and inclusive work environment where everyone is valued and celebrated
* We will provide ongoing training about our business and development opportunities to help you enhance your skills and foster personal growth with each project you join us for
* Succession planning: The successful candidate will have the opportunity to develop their part‑time within Grounded 1002, either taking ownership of a specific function or we encourage dialogue to help you fulfil your future goals, even if they are not with Grounded 1002
RetailSales Associate Part‑time – THOMAS SABO
RetailSales Associate Part‑time £12.30 p/h Estimated annual OTE on top of basic: £2,769.76. 15 hours per week, Starting date: Immediately.
Responsibilities
* Engage with customers through various digital channels (live chat, email, social media messaging) to answer product inquiries, provide style advice, and offer personalized recommendations.
* Assist customers with online order placement, payment processing, and tracking shipment details.
* Proactively reach out to potential customers and follow up on leads generated through online marketing campaigns.
* Achieve and exceed monthly sales targets through effective selling techniques and exceptional customer service.
* Troubleshoot and resolve customer issues related to online orders, returns, and exchanges with efficiency and empathy.
* Maintain an in‑depth knowledge of the client's product catalog, including features, benefits, and pricing.
* Gather customer feedback and provide insights to the marketing and product teams to improve the online shopping experience.
* Contribute to maintaining a positive and engaging online community around the brand.
* Process returns and exchanges efficiently, ensuring customer satisfaction throughout the process.
* Collaborate with the e‑commerce team to ensure website information is accurate and up‑to‑date.
Benefits & Perks
* Commission on every item sold
* Staff discount
* Jewellery allowance
* Access to Employee & Family Assistance Programme offering wellbeing & financial support
The Candidate
We are looking for passionate, sales‑driven brand ambassadors. To be a THOMAS SABO brand ambassador, you must be passionate about the brand, our products and our customers.
As we approach Christmas, our busiest time of the year, we strive to ensure that all our customers receive excellent service.
Whether it’s by giving styling tips, helping with choosing that perfect gift or promoting our fantastic offers – help us in making their shopping experience truly unforgettable.
Required: Previous 1 year experience ideally within premium retail.
Commitment
At THOMAS SABO, our aim is to foster a supportive and collaborative culture, providing our colleagues with the positive working environment we believe they deserve. We are passionate about inclusivity and promote equality. We are committed to providing a supportive workplace where everyone feels valued, included and can be themselves at work.
Sales Associate – Huishan Zhang Ltd
Company Description
Huishan Zhang Ltd is a luxury fashion brand that blends Eastern heritage with Western influences, featuring romantic and sophisticated collections characterized by strong lines and feminine details. Founded by Chinese‑born, London‑based designer Huishan Zhang, the brand has garnered global recognition, including a permanent couture piece in the Victoria & Albert Museum and numerous awards such as Chinese Designer of the Year and the Dorchester Fashion Prize. The label is a mainstay at London Fashion Week and has attracted VIP clientele, including Gwyneth Paltrow and Keira Knightley. With continuous support from high‑profile press and editorials, Huishan Zhang Ltd continues to shape the global fashion industry.
Role Description
This is a full‑time, on‑site role for a Sales Associate to support sales performance, deliver a consistently elevated client experience, and ensure the smooth day‑to‑day operation of the Mount Street boutique.
Qualifications
* 2‑4 years’ experience in luxury or premium fashion retail
* Strong sales performance in a client‑led environment
* Experience working with high‑value and repeat clientele
* Highly organised with strong attention to detail
* Professional, polished, and commercially aware
Specific Duties
* Deliver a personalised, high‑standard client experience in line with luxury service expectations
* Drive sales through styling, product knowledge, and active client engagement
* Build and maintain a client book to support repeat business and retention
* Process transactions, returns, exchanges, and refunds accurately
* Maintain and update client records; support CRM and clienteling activity
* Receive, unpack, and organise stock deliveries
* Support stock control, replenishment, cycle counts, and stock takes
* Maintain inventory accuracy and report discrepancies promptly
* Support e‑commerce operations, including order preparation and returns as required
* Maintain shop floor and back‑of‑house standards, including visual presentation and cleanliness
* Support private appointments, VIP visits, and in‑store events
* Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests
Remote Retail Sales Associate – Online
This remote role offers the flexibility to work from anywhere in the UK, a competitive salary, and the opportunity to be part of a forward‑thinking e‑commerce business.
Responsibilities
* Engage with customers through live chat, email, social media messaging to answer product inquiries, provide style advice, and offer personalized recommendations.
* Assist customers with online order placement, payment processing, and tracking shipment details.
* Proactively reach out to potential customers and follow up on leads generated through online marketing campaigns.
* Achieve and exceed monthly sales targets through effective selling techniques and exceptional customer service.
* Troubleshoot and resolve customer issues related to online orders, returns, and exchanges with efficiency and empathy.
* Maintain an in‑depth knowledge of the client's product catalog, including features, benefits, and pricing.
* Gather customer feedback and provide insights to the marketing and product teams to improve the online shopping experience.
* Contribute to maintaining a positive and engaging online community around the brand.
* Process returns and exchanges efficiently, ensuring customer satisfaction throughout the process.
* Collaborate with the e‑commerce team to ensure website information is accurate and up‑to‑date.
Qualifications
* Proven experience in a sales or customer service role, preferably in a retail or e‑commerce setting.
* Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
* Strong ability to persuade and influence customers in a remote environment.
* Proficiency with online communication tools and e‑commerce platforms.
* Self‑motivated, disciplined, and able to manage time effectively to meet targets in a remote setup.
* A passion for retail and staying up‑to‑date with fashion trends (if applicable to the brand).
* Ability to work independently and as part of a distributed team.
* Comfortable and equipped with a reliable internet connection and a dedicated home office space.
* Experience with CRM systems is a plus.
High‑End Retail Sales Associate – Coventry
Our client, a renowned purveyor of luxury goods, is seeking an articulate and polished High‑End Retail Sales Associate to join their flagship store in Coventry, West Midlands, UK. The role is crucial in delivering an unparalleled customer experience, building lasting relationships with discerning clientele, and driving sales within a sophisticated retail environment.
Responsibilities
* Greet and engage customers in a warm, welcoming, and professional manner.
* Provide expert product knowledge and styling advice, tailored to individual customer needs and preferences.
* Assist customers in selecting products, ensuring a seamless and enjoyable shopping experience.
* Build and maintain a loyal customer base through personalized service and follow‑up.
* Achieve and exceed personal sales targets and contribute to overall store goals.
* Process sales transactions accurately and efficiently using the point‑of‑sale (POS) system.
* Maintain immaculate visual merchandising standards in line with brand guidelines.
* Handle customer inquiries, complaints, and returns with diplomacy and professionalism.
* Manage inventory, including stock takes, receiving, and organising merchandise.
* Stay informed about current fashion trends, brand news, and competitor activities.
* Represent the brand with sophistication and uphold its values at all times.
* Assist with opening and closing procedures for the store.
* Participate in ongoing training sessions to enhance product knowledge and sales techniques.
* Collaborate with team members to foster a positive and productive work environment.
* Ensure the store environment is clean, organized, and inviting.
Qualifications and Skills
* Previous experience in luxury retail sales or a customer‑facing role is essential.
* Excellent communication, interpersonal, and active listening skills.
* A genuine passion for fashion, luxury goods, and delivering exceptional customer service.
* Proven ability to build rapport and establish trust with customers.
* Strong sales acumen and a results‑oriented approach.
* Impeccable personal presentation and a sophisticated demeanour.
* Ability to work effectively within a team and independently.
* Proficiency in using POS systems and basic computer applications.
* Flexibility to work varied shifts, including weekends and holidays, as required by the retail environment.
* A proactive and positive attitude.
* Experience in visual merchandising is a plus.
Senior Retail Sales Associate – Work From Home
Our client is seeking an exceptional and highly motivated Senior Retail Sales Associate to join their dynamic team on a fully remote basis. This is a fantastic opportunity for an experienced sales professional to leverage their customer service skills and product knowledge in a remote‑first environment.
Key Responsibilities
* Achieve and exceed individual sales targets through proactive engagement and effective sales techniques.
* Provide a superior customer experience by understanding customer needs and recommending appropriate products and solutions.
* Develop and maintain in‑depth knowledge of all products and services offered by our client.
* Handle customer inquiries, issues, and complaints professionally and efficiently, escalating when necessary.
* Process sales transactions accurately and efficiently using our client’s CRM system.
* Collaborate with the wider sales and marketing teams to share insights and best practices.
* Contribute to visual merchandising standards by providing feedback on online product presentation.
* Participate in ongoing training sessions to enhance product knowledge and sales skills.
* Build and nurture strong customer relationships to encourage repeat business and loyalty.
* Assist in onboarding and mentoring new remote sales team members.
Qualifications and Skills
* Proven track record of success in a retail sales environment, with at least 3 years of experience.
* Demonstrated ability to meet and exceed sales goals.
* Excellent communication, interpersonal, and negotiation skills.
* Strong understanding of customer service principles.
* Proficiency in using CRM software and other sales‑related technologies.
* Ability to work independently and manage time effectively in a remote setting.
* A genuine passion for the products and services our client offers.
* High school diploma or equivalent; further education in sales or marketing is a plus.
* Reliable internet connection and a dedicated home office space conducive to remote work.
High‑End Fashion Retail Sales Associate – Reading
Join our prestigious luxury retail boutique in Reading, Berkshire, UK as a High‑End Fashion Retail Sales Associate. We are seeking a sophisticated, client‑focused individual with a passion for luxury fashion and a commitment to delivering exceptional customer service.
You will be the face of our brand, responsible for building strong relationships with our discerning clientele, understanding their individual style needs, and providing expert advice on our exquisite collections. Key duties include greeting customers warmly, engaging them in meaningful conversations about their preferences, showcasing our latest arrivals, and guiding them through their purchase journey. You will be tasked with exceeding sales targets through personalised styling advice, ensuring impeccable presentation of merchandise, and maintaining accurate inventory. Our boutique values style, quality, and unparalleled customer care.
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