Overview
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? Were hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us?
£26,200 annual salary Save on commuting costs with only 1 day in the office each week once you have successfully passed grad bay Cut down down daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team £25 travel subsidy during training to help with travel costs. Details Start date: 24th Nov 2025 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed.
Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey
Responsibilities
* At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
* Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
* Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
* Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
You will be a Customer Service Advisor We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
* In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
* You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
* Your duties will include: Supporting the bank’s way of working to help as many customers as possible; Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business; Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored; Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications
* Experience of working in a customer service environment and managing relationships with customers.
* Excellent organisational and time management skills to meet performance measures and customer needs.
* Values we look for include: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship.
* Other requirements: Excellent communication skills (verbal and written), background of working within a regulatory environment, good technology skills with the ability to use Microsoft Office, and a customer-focused attitude.
Open Notes
* Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.
* If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
* Disclaimer: only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles; this may not be possible and we reserve the right to reject your application.
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