This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
What we offer
* Competitive Salary: Reflecting your skills and experience
* Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
* Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
* Career Development: Extensive growth and advancement opportunities
* Free Onsite Parking: Hassle-free commuting
* Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
* Manage and respond to FM enquiries across phone, email, and digital channels
* Resolve complaints and feedback at first contact or escalate appropriately
* Collaborate with internal teams to troubleshoot and resolve service issues
* Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
* Support daily routines and contribute to continuous service improvement
What We Look For
* Clear and confident communication skills
* Strong time management and multitasking abilities
* Experience in fast-paced environments and B2B customer service
* A collaborative mindset and solution-oriented approach
* Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
#LI-MS2
#LI-Hybrid
#ADTcustomerservice