Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
* Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location
* Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
* Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
* Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors
We’re looking for someone who can bring the following;
* Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
* Delivered IT support in a manufacturing environment
* Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
* Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home.
Occasional travel (maybe once a month)
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more
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