Job Description
Posted Tuesday 3 June 2025 at 00:00
The Customer Services Associate performs a variety of functions in accordance with Corin’s Governance policies and procedures. Primary responsibility is to manage the administration of customer requirements, in the core business systems (SAGE). The Customer Services Associate works with internal departments to manage and maintain the key inputs and customer master requirements.
The key responsibilities of the Customer Services Associate are to:
* Take ownership for Investigating, conducting route cause analysis and issues of credit notes
* Acknowledging orders and ensuring a high level of communication with customers
* Manage, update and maintain master customer information with a high level of accuracy
* Own and manage the customer services SOP’s
* Ensure Customer Services KPI’s are met to ensure the best customer experience
* Support with preparation of quotes when required
* Deal with new customer enquiries and account set up paperwork
* Manage customer rebates
Support with internal and external audits where required
The ideal Customer Services Associate will have / be
* Strong communication skills (both written and verbal) and the ability all levels within the business
* Proficient in Microsoft Office, particularly Excel, Outlook & Word
* Strong process and customer centric attitude and behaviours.
* Excellent organisational and planning skills.
* Ability to work under pressure calmly and professionally.
* Very high attention to detail with high level of accuracy.
* Flexible approach to dealing with conflicting priorities
* Educated to GCSE level in English & Math
Corin is a growing global orthopaedic innovation business, with a vision to revolutionize the field, by integrating advanced robotic and AI technologies (Apollo, OMNIBotics and OPS) for planning, implementation, and continuous learning with its unique combination of clinically proven hip and knee implants.
Since its inception nearly 40 years ago, Corin has strived to maximize healthcare value by providing a fast, positive, and assured return to the quality of life for people all over the world. Our revolutionary technologies enable patients, surgeons, and healthcare providers to connect more closely than ever.
For further information on who we are, our products and services, please visit www.coringroup.com
If you want to be part of our journey, join us as “Our people and products change people’s lives, connect your career ambition to our vision”
Our benefits, what’s in it for you
* A competitive salary and a discretionary annual bonus
* Pension starts at 6% rising to 9.7% after 18 months if you contribute 4%
* Excellent pension – starts at 6%, going up to 9.7% after 18 months.
* Life assurance – Six times your basic salary
* Private medical insurance with BUPA for you and your family
* Free annual eye tests and flu vaccinations
* Employee referral program where you can earn up to £1,000 for each successful hire you recommend
Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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