Title of Post: OPERATIONS MANAGER Unit/Location: Based across JAMES sites, including; Keighley/Shipley. Working across various settings as required Responsible To: Board of Directors and in collaboration with the wider Management Team Salary: £34,314 - £40,476 (dependant on experience and reviewed after probationary period) Contract: 37.5 hours per week. Contracts are renewed annually. Job share would be considered. Closing date: 1st of December at 9:00am. Interviews expected Monday 8th December. Please fill in the JAMES application form PLUS a covering letter detailing how you meet all the requirements within the Job Description and the Person Specification. Return all documents via email, by the closing date. Late applications will not be considered. Individual Objectives of the post * Manage the Supporting Families and Family Aide contracts to meet contractual KPI’s and deliver services to families * Management oversight of all activity on EHM * Complete file audits to ensure a high-quality service is being delivered * Attend locality and community partnership panels * Manage to Positive Futures contract, including the completion of all monitoring and evaluation tasks * Manage and deliver on small contracts relating to family enrichment * Designated Lead Officer for Families within the Management Team for Safeguarding * Responsibility for ensuring and maintaining up to date records of safeguarding training for all staff * Take responsibility for health and safety policies and procedures under the direction of the Health & Safety Lead Officer. * Provide management, supervision, and appraisals of all staff working on families' and line managed contracts * Deliver staff support/training relating to changes regarding contract delivery * Manage and oversee any additional programmes required in relation to new / changes to contracts or programmes Joint objectives of the post * Provide leadership to ensure that all JAMES projects are successfully delivered to meet the aims, objectives and financial constraints of the Board and funding bodies; meeting the needs of service users * Control, assess, review and organise staff in order that JAMES projects are smooth running and consistent with good practice * Promote the professional development of programmes within the organisation * Promote services, both externally and within the organisation that address the needs of children and young people in line with local, regional and national objectives. * To promote the welfare of all children, young people and families on JAMES projects * To support and assist the other members of the Management Team in carrying out their respective duties * Maintain effective signposting and close working relationships with partner agencies including; VCS, local authority, health and education colleagues Joint Supervisory / Managerial Responsibilities * Supervise all staff to the standards defined by the JAMES Board within its quality assurance programme, meeting the specifications with associated contracts * Make decisions in consultation with Management Team * Work with Managers and staff to ensure effective and efficient management and development of the projects in the delivery of an effective alternative education for the benefit of the young people involved * Ensure that all project staff are made aware of statutory requirements e.g. Health and Safety, Child Protection, Data Protection issues, etc * Produce reports/ statistical analysis as required * To support the wider and strategic understanding of the needs and barriers faced by those most in need in the Bradford District * To support the engagement of families and communities into JAMES programmes * Responsible for the recruitment and selection of staff and volunteers within the organisation’s policies and procedures Received Supervision and Guidance Overall guidance from the Board and support and joint decision making with the rest of the Management Team Individual Responsibilities for Assets & Materials Delegated responsibility for allocated petty cash on all managed projects Joint Responsibilities for Assets & Materials Delegated responsibility for the safe, efficient storage and use of all resources, buildings and equipment. Responsible for ensuring all project and employee records are accurate and up to date Joint Internal & External Communication Liaise with other staff, service users and the wider community Co-ordinate with Management Team and other agencies for effective delivery of JAMES Projects Liaison with family, schools and other agencies in support of the families, children and young people referred to JAMES Projects Exploit publicity opportunities for JAMES after consultation with Development Manager Liaison in relation to JAMES computer system with our service providers Responsibility for Quality Assurance under the lead of the Administration Manager Responsible for Service Level Agreements with external agencies for managed projects Delivery of Projects Ensure the effective delivery of all JAMES Projects to the standards defined by the Board, funders and referring agencies General Duties and Commitments Work the flexible hours, that may from time-to-time be appropriate to, and required, for delivery of project or service within the context of weekends and evenings Work to policies, procedures and expectations of JAMES Undertake training as required for both professional and personal development Provide training to staff as required Attend meetings as required Carry out such other duties as required in any part of the organisation as may reasonably be expected Maintain a non-discriminately attitude to all people at all times, supporting diverse opportunities to participation and engagement Assist and support colleagues and volunteers at all times To cover sessions and complete face-to-face work where necessary and appropriate To understand and respond to the barriers faced by children, young people and families in the Bradford District