About LinxLinx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well‑engineered products. The company consistently invests a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover.
Industrial Technical Support Engineer
This role supports live industrial production equipment used to code products such as food, pharmaceuticals, and essential goods. The engineer works hands‑on with Linx Printing Technologies’ industrial coding and marking systems, supporting distributors remotely and, when required, providing targeted on‑site assistance. The systems run on high‑speed production lines, where reliability, correct integration, and rapid fault resolution are critical.
Key Responsibilities
* Diagnose electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
* Provide escalation‑level remote technical support and selective on‑site intervention when needed.
* Support industrial printers and coders integrated into automated manufacturing lines.
* Troubleshoot printheads, sensors, I/O, fluid systems, and communications interfaces.
* Analyse RS232, Ethernet, and TCP/IP connectivity issues.
* Work closely with Engineering, R&D, and Quality to identify and resolve systemic product issues.
* Mentor and technically develop other support engineers.
Main Requirements
* Background in industrial equipment support, such as Field Service Engineer, Industrial / Automation Support Engineer, Controls, Mechatronics, or Electronics Engineer, Maintenance or Commissioning Engineer.
* Strong experience with electro‑mechanical machinery and embedded control systems; digital & analogue I/O, sensors, and actuators; PLC integration and basic ladder logic concepts.
* Knowledge of industrial networks, protocols, and diagnostics (e.g., Wireshark) and SQL/ODBC connectivity.
* Comfortable fault‑finding machines involving mechanics, electronics, electrics, fluids, and communications.
* Seeking high technical depth with reduced constant travel.
* This role is not suitable for candidates with a first‑ or second‑line IT support background.
Our Offer
We offer an entrepreneurial, team‑centered, customer‑driven, quality‑focused, and growth‑oriented environment with access to a robust career development process and challenging “stretch” opportunities.
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