• Senior technical expert in Monitoring & Observability
• Hands-on role responsible for design, implementation, and optimization of monitoring solutions
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon
About the role:
We’re seeking a Lead Site Reliability Engineer to shape our monitoring and observability strategy, ensuring reliable, scalable solutions for our critical services.
Within the Monitoring Team in Infrastructure Products, you’ll lead the development and maintenance of observability tools such as Dynatrace, Grafana, and InfluxDB, covering application performance and infrastructure monitoring.
You will work on programs like Data Centre Exit and the Bridge Programme, ensuring effective service monitoring from inception. Collaborating with architecture and engineering teams, you’ll design robust, future-proof solutions aligned with enterprise standards. You’ll also contribute to tooling strategies, explore new capabilities, and support automation and event-driven responses across the platform.
This role is internally known as Senior Technical Operations Engineer.
About you:
You are an experienced observability specialist or site reliability engineer with the technical expertise and critical thinking to lead by example. You understand how monitoring underpins system availability and performance, and you can design, implement, and scale effective solutions. You will also have:
* Strong hands-on experience with Dynatrace (essential)
* Knowledge of Grafana, InfluxDB, ScienceLogic, and event management tools
* Experience with Azure and modern cloud-native observability approaches (essential)
* Confidence working closely with architects on design and implementation — highly desirable
* Ability to influence architecture, engineering, and stakeholders to embed monitoring best practices
At NFU Mutual, we support an inclusive workplace and value diversity. We celebrate creativity and innovation from varied perspectives and are committed to doing the right thing for our customers and employees.
We recognize that some candidates may face barriers during recruitment. We encourage discussions about any adjustments or accommodations needed to support your application process.
We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, welcoming applications from all backgrounds regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
* Up to £80,000 + 25% annual bonus + PMI + benefits
* Annual bonus (up to 25%)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 28 days annual leave + bank holidays + holiday trading scheme
* Family Friendly policies
* Private medical insurance + options for family coverage
* Access to savings at High Street brands, travel, and supermarkets
* £20 monthly gym contribution (T&Cs apply)
* Health and wellbeing plans including cashback for dental, optical, physiotherapy, and more
* Employee Volunteering opportunities
* Unlimited Refer a Friend bonus scheme (£500)
* Life Assurance of 4x salary
* 15% employee discount on NFU Mutual insurance policies
Working at NFU Mutual:
We are a leading UK general insurer and financial services provider with over 110 years of customer focus. Our culture is supportive, empowering, and growth-oriented. We are proud of our awards, including Gallup Exceptional Workplace and Top Employer recognitions, reflecting our commitment to being a great place to work. We strive for a sustainable, inclusive environment where our people can thrive and contribute meaningfully.
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