IT Support Engineer – Milton Keynes, Head Office
Want to be the best you can be? It's what drives us too.
Working as an IT Support Engineer at Group 1 Automotive, you’ll provide technical support to colleagues across the business, ensuring systems and hardware run smoothly. You’ll handle a mix of remote and on-site support, helping resolve day-to-day IT issues, setting up equipment, and maintaining system security.As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
* Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
* Save money every day withour exclusive retail discounts
* Drive a great dealwith discounts on new and used cars, plus servicing offers
* Plan for the years aheadwith our company pension scheme
* Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for lesswith our cycle-to-work scheme
* Prioritise your wellbeingwith dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a differencewith a paid day to volunteer in your community
* Invest in your futurewith our company share purchase plan
* Earn financial rewardswhen you refer a friend to join the team
* Keep learning and growingwith our training and development opportunities for everyone.
* Life assurancewith the option to increase cover
* We’re open toflexible workingoptions - just ask
What you’ll do day to day
* Provide remote and in-person IT support for users across Group 1 sites.
* Manage and resolve IT service tickets promptly, keeping detailed updates.
* Set up, maintain, and troubleshoot PCs, mobile devices, printers, and office equipment.
* Support hardware rollouts, onboarding/offboarding, and user access requests.
* Work with the wider IT team to help diagnose and fix network or system issues.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
* Experience in first- or second-line IT support within an office or multi-site environment.
* Confident troubleshooting Windows systems, hardware, and network issues.
* Strong communication skills and a helpful, patient approach with users.
* Awareness of data protection, cybersecurity, and good IT practices.
* Organised, proactive, and able to manage multiple priorities effectively.
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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