Job Description
Customer Relations Advisor
Location: Glasgow City Centre (office-based)
Contract: Permanent, full-time
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Salary: £29,000 per annum
Join a purpose-driven financial services organisation that’s reshaping how people experience customer service. We’re on a mission to improve our members’ financial wellbeing through innovative products, partnerships and a mobile-first approach that puts their needs at the heart of everything we do.
About the Role
As a Customer Relations Advisor, you’ll play a key role in delivering excellent service and supporting both our members and our internal teams. Acting as a second-line support, you’ll handle more complex member enquiries, offer guidance to the front-line team, and help maintain high standards across all service areas.
You’ll take ownership of your workload, using bespoke systems and processes to deliver accurate, secure, and timely outcomes. Every day will bring new challenges and opportunities to make a difference — whether you’re solving problems, mentoring colleagues, or helping to improve how we work.
What You’ll Do
• Provide direct support to members across multiple digital and traditional communication channels.
• Handle complex cases, using sound judgement to balance...