***This role can be based in Aberdeen or Stockton office ***
1. Serve as a trusted on-boarding and compliance advisor to hiring managers, business leaders and the contingent workforce
2. Delivers an ethical and customer focused compliance service
3. Daily interaction with recruiters and hiring managers to ensure effective delivery of contingent workers
4. Provision of advice and support to key stakeholders on legislations surrounding the contingent workforce including but not limited to IR35 & AWR
5. Act as a focal point for all stakeholders regarding the contingent workforce
6. Proactively case manage more complex live issues
7. Confidentiality make verbal and written offers to contingent workers, advising them of the screening process and what is required before they can start their assignment
8. Maintaining focussed and regular contact with contingent workers
9. Assisting the key stake holders and contingent workers with complex queries relating to VAT, IR35, AWR etc
10. Arranging and hosting regular events, workshops and seminars
11. Undertake client site visits as required
12. Maintaining regular contact with key client representatives (including HR, hiring managers, project managers) to understand issues and upcoming activities that will affect the contingent workers and clients
13. Advising and updating clients/contingent workers on changes in legislation and legal requirements
14. Proactive in obtaining accurate forecast for current and future projects
15. Comply with all company and legislative data protection requirements
16. Ensures consistent alignment to company values and behaviours
Qualifications:
Degree level qualification desirable but not essential
Knowledge, skills and experience:
17. Prior track record of excellent customer service and effective teamwork with the ability to work autonomously
18. Proven interpersonal and communication skills, which can be demonstrated at all levels of the business
19. Proven capability of managing a varied workload in a fast-paced environment
20. Proven knowledge of recruitment agency models
21. Proven and extensive knowledge of contingent worker legislations
22. Previous experience dealing with contingent workers and clients within a fact paced and demanding environment.
Personal attributes:
23. Results Driven Self-starter: Takes initiative and consistently delivers results of the highest quality, takes accountability for one’s work, has a sense of urgency, overcomes hurdles and ensures that results are delivered
24. Customer Service Orientation: Has a service orientation to internal clients, being responsive to needs, effectively managing expectations
25. Able and willing to roll up one’s sleeves and do what it takes to deliver results; willing to handle both routine tasks and be an agile learner taking on new responsibilities that challenge and exceed what the person has done before
26. Strength of character to deal with challenging stakeholders to ensure compliance. Ability to use judgement and understand when to push back the skill to do this
27. Inquisitive nature, looks for new ways of working to maximize results
28. Business Savvy: learns the core elements of the business, how the organisation works, functional and position specifics to ensure the effective identification of relevant talent
29. Excellent written and verbal communication skills
Confidentiality is essential