Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Leicestershire, is hiring for a Customer Care Coordinator to join their busy and growing team.
Key Responsibilities:
Handling customer enquiries via phone, email, and face-to-face interactions
Identifying and logging defects, booking engineers or specialist subcontractors as required
Managing and monitoring the central customer service email inbox
Maintaining and updating the company CRM system with customer interactions and job updates
Scheduling and coordinating works with engineers and subcontractors
Closing completed jobs and ensuring all follow-ups are resolved
Processing purchase order invoices
Building and maintaining strong relationships with subcontractors and service partners
Ensuring high standards in line with NHBC guidelines and customer expectations
Candidate Requirements:
Previous experience in a customer service or coordination role within the housebuilding or construction sector
Strong knowledge of new build homes and NHBC standards
Excellent organisational and communication skills
Customer-focused, proactive, and able to work independently
A team player with a positive, problem-solving attitude
Benefits Package:
Competitive salary
Company pension scheme
Private medical insurance
Additional employee benefits and career development opportunities
Apply Now:
Interested in this Customer Care Coordinator job in Leicestershire ?
Contact Max Davies directly at 07545 438316 or apply via the link provided.
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