End Date
Thursday 05 June 2025
Salary Range
£25,517 - £26,860
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
See Job Description
Job Description
JOB TITLE: First Notification Customer Services Consultant GRADE: B LOCATION: Halifax/Leeds HOURS: Full Time, 35 hours- per week, with a requirement to work a rotational shift pattern across the operational hours (8am – 6pm Monday-Friday and 9am – 1pm on Saturdays) WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in Halifax/Leeds. About this Opportunity Are you a people person who enjoys building relationships with customers and colleagues? Do you seek genuine career growth? Join our General Insurance Customer Operations Team as a First Notification Customer Services Consultant. Support customers at first notification when something has gone wrong in their home, from mobile phone loss to total-loss fire. Empathy, good decision-making, and robust communication skills are essential to provide first-class service. This role is primarily telephony-based but also handles online claims, requiring judgment and decision-making skills to progress claims to completion.About us As a leading insurer committed to Helping Britain Prosper, we understand the importance of protecting customers’ homes. Join us for a fulfilling career with great colleagues, flexible workspaces, hybrid working, and diverse career opportunities.What you’ll need
* Strong interpersonal skills and the ability to build rapport with customers.
* Excellent listening skills, adaptability, and proactive communication.
* Empathy and a genuine desire to assist customers in challenging situations.
* High emotional intelligence to understand customer needs and ask relevant questions.
* Dedication to delivering on promises and exceeding customer expectations.
* Ability to adhere to processes, think creatively, and exercise judgment.
* Attention to detail and strong communication skills for both verbal and written interactions.
* Decision-making skills for registering claims via phone and online, following first notification principles.
* Resilience to handle difficult conversations and setbacks.
* Knowledge of complaints management and regulatory compliance.
* Ability to identify fraud and route cases appropriately.
* Commitment to Lloyds Banking Group’s values, diversity, and inclusion.
* Understanding of risk management policies and procedures.
About working for us We promote inclusion, diversity, and a sense of belonging. We welcome applications from under-represented groups and are disability confident. If adjustments are needed during recruitment, please let us know. Join us to learn, grow, and make a positive impact.Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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