Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.
Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
Manage inventory tracking, return processes, and mobile workforce logistics.
2+ years' experience in Salesforce Field Service delivery.
~ Strong knowledge of managed package installation, guided setup, and mobile architecture.
~ Understanding of field-based operations, resource planning, and mobile-first service strategies.
~ Salesforce Field Service Consultant certification is highly desirable.
~ UK or EU-based with fluent English and ability to travel occasionally.